At ayubet, we believe that gaming should always be an enjoyable, controlled experience — never a source of stress or financial hardship. Our responsible gaming framework gives every player the tools, information, and support they need to stay in full control.
ayubet's responsible gaming programme is built around six foundational pillars that protect our players and promote a healthy, sustainable relationship with online gaming.
Access to the ayubet platform is restricted exclusively to individuals who are 21 years of age or older. We verify every player's age during the KYC process using government-issued identification. Any account found to belong to a minor is immediately closed and all associated funds are returned. There are no exceptions to this policy.
Every ayubet player can set a personal daily, weekly, or monthly deposit limit in IDR directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours — giving you time to reflect on any impulsive decision. Reducing a limit, however, takes effect immediately with no waiting period.
You can set a maximum session duration within your account. When your session reaches the defined limit, the platform will display a clear on-screen reminder. You may also enable periodic pop-up reminders every 30, 60, or 90 minutes to help you stay aware of how long you have been playing — a simple but effective tool against extended, unplanned sessions.
If you feel that you need a short break from gaming, ayubet's time-out feature allows you to temporarily suspend your account for 24 hours, 7 days, 30 days, or a custom period of your choosing. During a time-out, you cannot log in, make deposits, or place any bets. The feature is available immediately from your account dashboard — no support request is required.
For players who feel they need a longer or permanent break, ayubet offers a formal self-exclusion option covering periods of 6 months, 1 year, 2 years, 5 years, or indefinite exclusion. Once activated, your account is locked and you will not receive any promotional communications. Re-registration attempts are blocked by our system, and reactivation after the exclusion period requires a mandatory review by our responsible gaming team.
Our responsible gaming support team is available around the clock — in both English and Bahasa Indonesia — via live chat, WhatsApp, and Telegram. If you are concerned about your own gambling behaviour or that of someone close to you, reach out at any time. Our team is trained to provide non-judgmental guidance and will connect you with professional resources where appropriate.
Every tool listed below is available directly in your ayubet account settings — free of charge, effective immediately, and fully within your control.
Cap your deposits over any rolling period — daily, weekly, or monthly — in Indonesian Rupiah (IDR). The system enforces your limit automatically; no manual tracking is needed on your part.
Instant activationSet a maximum amount you are comfortable losing in a given period. Once you reach your loss limit, your betting access is automatically suspended for the remainder of that period, regardless of your current balance.
72-hr increase delayDefine how long your gaming sessions should last. When your limit is reached, you will receive a clear on-screen notification. Enable recurring reminders during a session so that time spent gaming is always a conscious choice.
Customisable int ervalsPermanently or temporarily lock your account for a minimum of 6 months. Once activated, you cannot reverse this decision until the exclusion period expires, and reactivation requires manual approval from our team.
Irreversible once setGambling should never interfere with your daily life, relationships, finances, or emotional well-being. If you recognise any of these warning signs in yourself or someone you care about, it may be time to take action.
Answer these questions honestly. If you answer "Yes" to three or more, we strongly encourage you to reach out to our support team or consider using our self-exclusion tool.
Setting up your responsible gaming protections is quick and straightforward. Follow these steps to take control of your gaming experience.
Access your account dashboard using your registered email and password. Ensure you are logged in on the official ayubet platform.
Click on your account icon (top-right corner) and select "Settings" from the dropdown menu. Then, choose the "Responsible Gaming" tab from the left-hand sidebar.
Select the tool you wish to activate: Deposit Limit, Loss Limit, Session Timer, Time-Out, or Self-Exclusion. Each option includes a brief on-screen explanation.
Enter the amount (for deposit or loss limits) or time period (for session timers, time-outs, or exclusions) that you wish to enforce. The system will clearly display when the limit takes effect.
Review your settings and click "Confirm". Reductions to limits take effect immediately. Increases are subject to a mandatory 72-hour review period, during which your existing lower limit remains active.
If you or someone you know is struggling with problem gambling, please know that professional help is available. ayubet partners with recognised organisations dedicated to supporting individuals affected by gambling-related harm.
GamCare provides free, confidential support and advice to anyone affected by problem gambling. Services include a 24-hour helpline, live chat support, and an extensive network of face-to-face counselling centres.
BeGambleAware offers free, independent information and support for anyone concerned about their own or someone else's gambling. Their National Gambling Helpline provides confidential advice and onward referrals to specialist treatment services.
Gamblers Anonymous is a fellowship of men and women who share their experiences, strength, and hope with each other to solve their common problem and help others recover from a gambling addiction. Meetings are held regularly worldwide, including in major Indonesian cities.
Many countries operate dedicated problem gambling helplines staffed by trained counsellors. If you are based in Indonesia, reach out to international support lines or contact ayubet's support team, who can connect you with local mental health resources and counselling services.
ayubet has zero tolerance for underage gambling. We employ rigorous age verification measures and work closely with parents and guardians to keep minors safe.
Every new player must complete a KYC (Know Your Customer) process that includes submitting a government-issued ID — such as an Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's licence. Our verification system cross-checks the document against official databases to confirm the player's date of birth. Accounts that cannot be verified as belonging to someone aged 21 or older are permanently blocked.
We encourage parents and guardians to install parental control software on devices used by minors. Tools such as Net Nanny, Qustodio, and Kaspersky Safe Kids can block access to gambling websites. Additionally, ensure that payment methods (bank accounts, credit cards, e-wallets) are password-protected and inaccessible to children and teenagers.
Our automated systems monitor registration patterns and flag suspicious account activity — such as multiple accounts created from the same device or IP address, rapid registration attempts, or inconsistent personal information. Any account suspected of belonging to a minor is subject to immediate investigation and suspension pending verification.
If you suspect that a minor has gained access to ayubet or any other gambling platform, please report it immediately. Contact our support team at [email protected] (plain text — not a clickable link) with any relevant information. All reports are treated with the utmost confidentiality and urgency.
Responsible gaming is inseparable from responsible money management. ayubet encourages all players to gamble only with funds they can afford to lose.
Responsible gaming is not about eliminating fun — it's about ensuring that gaming remains a safe, enjoyable, and sustainable part of your life. If you have questions about any of our responsible gaming tools, or if you simply want to learn more about staying in control, explore our FAQ or reach out to our 24/7 support team.